customer service is dead!

i realized that Customer service is dead after dropping $150 on a pair what i originally thought was an expensive pair of sandals.  they are mephisto and didn’t come without a price to pay. the first month i wore them i got them wet, the cork shrunk so i returned them to mephisto only to be told that they hadn’t shrunk???? my toes are Now hanging out over the sandal because the cork shrunk. i have only worn them for 2 months and they are already looking worn, the rubber on the sole is coming off in threads. it’s The Last pair of mephisto i will ever buy.

today, i had to fill my ORCA card @ the local office here in Seattle & was greeted with smarmy, rude attitude by the woman on the otherside of the counter who asked me if i was “hanging out” @ their office. Excuse me but i am not homeless & don’t hang out in the local office-i do have better things to do. i made a complaint because if you don’t have the skills to do customer service you should do something else. she also doubted the money i gave her was correct & spread out the bills to make sure? i was actually kind of happy that i had given her all all One Dollar bills-i almost wish i had bought a ORCA pass with all One dollar bills just to Piss her off.

i am taking a trip in a few weeks & am hoping that the airline i am flying with still has what i recall is Awesome customer service; because i will be disappointed if they don’t. i don’t know WHY customer service has gotten so sour but i am beginning to think that it is the economy. with the unemployment rate in the double digits around the country it doesn’t surprise me that business are seeing a slower rate of customers. i think however that it’s sad that the few people that are still doing customer related jobs have little or no skill to do so.

i have done customer service jobs & think that if you can’t interact with people in a good manner even under stress you are in the wrong field.  what i learned @ the mermaid was that i was expected to act like i was dumb-when you speak 3 languages acting dumb is not something i am good @.  i think it’s sad that the economy is barely getting its legs back, but i think for the companies out there that still need to make the bottom line every month-they should take stock on how their own image is coming across in an environment where people want to be treated with respect & decency.

de-facebookd

sorry about my lack of writing the last few months; i have a few excuses..anyway, i have begun volunteering instead of applying for jobs. not only do i feel more productive giving back to the community but it also gives me references for the future.  below is a LONG over due Rant.

i also found out recently that i take a very low dose of my medication a fifth of the usual dose-something that i really like as most people have to be on several medications just to get the proper balance.  i have been asked to do an outreach program in the fall & i am really excited. i encountered someone recently that made some discriminatory remarks about mental illness. i consider unfounded remarks about someone’s mental state to be slander. it’s why i removed stephanie from my facebook list a few months back. not only does she suffer from bipolar disorder-where she tends to go psychotic if her x bf’s blow her off but she had no grasp on ACTUAL reality. she herself is a good candidate for medication-she has been for years.

hence, when i heard libel remark about myself back in february i asked her about it & she did what most unmedicated bipolar people do, she deflected but she also was the one that had called me “crazy.” what a BFF-don’t you think? i recognized that she in fact had never been a Friend i get feeling Now that she only kept me around so she could talk smack. her so-called posse is full of Microsoft brats-that live & die by upstaging in each other in every way possible….sometimes i felt like i was in high school. when one of the popular people in posse lost her job this past year i was quite ecstatic. REALITY. she had what i deem to be a poor grasp of reality & instead of looking for work-took a vacation. how brilliant. i have to remind my dad not to higher her. seriously.

the last few months i have learned quite a bit. do i miss the rendition of high school cafeteria that would always take place @ stephanie’s LAME parties. Nope. a true friend would never have acted as poorly as she did. hence, i am looking forward to going to Microsoft with the outreach program-standing in front of a bunch of brats living in a cardboard box & EDUCATING them on what/how someone with a mental illness ACTUALLY functions. next time you want to pass judgement on someone because they are not ACTING the way YOU want them to ACT. look @ Yourself FIRST-because that is usually where the problems are.

been absent

will write more tomorrow.